Orders & Shipping
Q: Where do you ship to?
A: We currently ship to the United States only.
Q: How long does shipping take?
A: Standard shipping takes 10–14 business days. Expedited shipping takes 5–8 business days. Please note that orders are processed within 2–5 business days before shipping.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package on the carrier's website.
Q:Do you ship internationally?
A:Yes, direct delivery from China through international logistics, see the order page for details
Q:Can you hold my order to ship on a specified date?
A:No. We strive to ship orders as quickly as possible and are unable to hold orders for a specified shipping date.
Q: Will I have to pay customs or import fees?
A: Our products are shipped from China. Any customs duties or import taxes are the responsibility of the customer. Most standard orders to the US are not subject to additional fees, but this may vary.
Q:My order shows delivered, but I have not received it.
A:Check with anyone at your home who may have picked up the mail. Check with a neighbor or property manager. Larger or bulky items may ship in multiple boxes; carriers may deliver additional boxes the next business day. If none of these apply, please use the chat feature to speak with someone. Do NOT open a case with the carrier directly, as this will prevent us from assisting you.
Q:Can I change or cancel an order?
A:Standard/Free Shipping: Cancellation or modification within 6 hours of placing an order; Expedited delivery: non-cancellable (pull delivery on the same day); Those that have been shipped can only be returned. $10/case for rejection of parcels
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. Please contact us to initiate a return.
Q: My item arrived damaged. What should I do?
A: Please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund.
Q: How long does a refund take?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.